Class Member Customer Service

Class member customer service is the cornerstone of Optime’s mission to professionally administer class action settlements.  We understand the importance of client relations and we appreciate that the interactions we have with class members is a representation of our client firm.  We answer each and every class member question or concern with promptness and the upmost professionalism.  We also provide class members with toll free phone numbers and email addresses so that each member can contact us quickly in a method of his or her convenience. Similar to claims processing, Optime will provide the client firm with periodic reports of class member interaction.  The parameters of this report, including the frequency and detail can be set by the client firm.